I’m sure the majority of us can distinguish between good and bad customer service, I’m no exception. I’m sure that at one stage over the last few years that we’ve all come in contact with at least one experience of poor customer service.
I’m not been picky or fussy I just think that, may it be a can of beans or a €500 watch we should all be greeted with an appropriate level of good service.
It’s quite amusing how many employees are aware of the importance of a smile.
It really annoys me in large clothing shops like Pennys that the ‘staff’ can totally ignore us and carry on gossiping about their weekend gone by or the weekend ahead, you’d be very luck to even get a thank you for your purchases, do they not realise that without us, the customers they wouldn’t even have a job so I don’t think its unfair to ask for 30 seconds of there time.
I was in Dunnes Stores last week asking for bun cases, the member of staff simply shrugged her shoulders and told me to ask someone else! WELL, I’M SORRY LOVE but is it not in your job description to help your customers instead of pawning me on to someone else. Even just a few weeks previous in JJB’S, two female staff at the tills bitched and moaned about there assistant manager as they threw me my change.
Always one to be assertive I politely asked for there so called assistant manager and had the pleasure of telling him exactly what I thought and heard.
Although it sounds as if I’m been such a ‘moaning Michael’ I just feel that management are failing to provide their staff with adequate customer service skills but then again is customer service really that bad that we have to be educated on a few ‘Pleases’ and ‘thank yous’!
Sunday, May 11, 2008
My Life at DKIT college
Good Times
Meeting friends for life
Achieving my Diploma
The endless ‘craic’
College night out
My internship in Dublin
Learning to cook/Experimenting with new foods
Working at random festivals
Learning new skills
Bad Times
College nights out (or rather the morning after)
Hours of endless work on assignments
Endless exams
Boring lectures/lecturers!
No parking!!!
Yes it’s been four long years at college. Although I’ll admit there have been a few hiccups at the end of the year and August seems like such a long way away, I’ll get there in the end and finally finish!
Of all my experiences in DKIT College, one memory that definitely beats the rest is my ignorance and stupidity that left me in hospital with a kidney infection.
It was my first year at college, in one of our first classes with the Legendary Jim Browne…. Scary I’ll admit!
On attendance of one our 1st ‘lectures’ we found out how strict this man could be, our appearance had to be second to none, de DID NOT appreciate student coming into practical classes as though they had been dragged through a ditch backwards, if you smell of alcohol don’t even bother coming into his classes, all told in a constructive way of course…well we had been told!
However, towards the end of the semester we were coming into our practical exams, serving in the college restaurant. I’d been ‘casually’ working two jobs at the weekend (us students needing the €€€’s) so there was an element of stress and pressure.
The Sunday night before my practical exam was my Christmas party. By the end of that particular weekend I was tired and not a one to miss a party I thought it would be in my best interests to take a few harmless caffeine tablets.
Six tablets + a large consumption of alcohol = A BIG DISASTER
The morning after I could hardly carry myself to college but dare I miss Mr Browne’s exam…not a chance.
"worse foe wear" was a slight understatement but of course my classmates found the scenario hilarious that I couldn’t walk, my fingers were like ribbons and that even water made me gag.
However, I think luck was on my side that day as Mr Browne assumed that I was genuinely sick. Oh yes, I got past the man that could smell alcohol a mile off!
Finally I could relax and struggle on with the rest of the day until I ended up that night in hospital, but I’ll leave that for another day.
Meeting friends for life
Achieving my Diploma
The endless ‘craic’
College night out
My internship in Dublin
Learning to cook/Experimenting with new foods
Working at random festivals
Learning new skills
Bad Times
College nights out (or rather the morning after)
Hours of endless work on assignments
Endless exams
Boring lectures/lecturers!
No parking!!!
Yes it’s been four long years at college. Although I’ll admit there have been a few hiccups at the end of the year and August seems like such a long way away, I’ll get there in the end and finally finish!
Of all my experiences in DKIT College, one memory that definitely beats the rest is my ignorance and stupidity that left me in hospital with a kidney infection.
It was my first year at college, in one of our first classes with the Legendary Jim Browne…. Scary I’ll admit!
On attendance of one our 1st ‘lectures’ we found out how strict this man could be, our appearance had to be second to none, de DID NOT appreciate student coming into practical classes as though they had been dragged through a ditch backwards, if you smell of alcohol don’t even bother coming into his classes, all told in a constructive way of course…well we had been told!
However, towards the end of the semester we were coming into our practical exams, serving in the college restaurant. I’d been ‘casually’ working two jobs at the weekend (us students needing the €€€’s) so there was an element of stress and pressure.
The Sunday night before my practical exam was my Christmas party. By the end of that particular weekend I was tired and not a one to miss a party I thought it would be in my best interests to take a few harmless caffeine tablets.
Six tablets + a large consumption of alcohol = A BIG DISASTER
The morning after I could hardly carry myself to college but dare I miss Mr Browne’s exam…not a chance.
"worse foe wear" was a slight understatement but of course my classmates found the scenario hilarious that I couldn’t walk, my fingers were like ribbons and that even water made me gag.
However, I think luck was on my side that day as Mr Browne assumed that I was genuinely sick. Oh yes, I got past the man that could smell alcohol a mile off!
Finally I could relax and struggle on with the rest of the day until I ended up that night in hospital, but I’ll leave that for another day.
Web Standards
The "World Wide Web Consortium (W3C), along with other groups and standards bodies, has established technologies for creating and interpreting web-based content. These technologies or "web standards" are designed to deliver the greatest benefits to the greatest number of web users.
Designing and building with these standards simplifies and lowers the cost of production, while delivering sites that are accessible to more people and Internet devices. As new Internet devices evolve in today’s market more and more sites will continue to be challenged and grow.
When building, designing and developing websites, they must comply with a set of standardised practises for doing so. This inevitably may affect the way many want or plan to develop a Website as many web standards can directly or indirectly affect its development or administration.
When a Website or Webpage complies with Web Standards, it means that the site or page consists of nearly valid HTML, CSS and Javascript. HTML itself must also meet certain specifications.
Designing and building with these standards simplifies and lowers the cost of production, while delivering sites that are accessible to more people and Internet devices. As new Internet devices evolve in today’s market more and more sites will continue to be challenged and grow.
When building, designing and developing websites, they must comply with a set of standardised practises for doing so. This inevitably may affect the way many want or plan to develop a Website as many web standards can directly or indirectly affect its development or administration.
When a Website or Webpage complies with Web Standards, it means that the site or page consists of nearly valid HTML, CSS and Javascript. HTML itself must also meet certain specifications.
Web Standards
The "World Wide Web Consortium (W3C), along with other groups and standards bodies, has established technologies for creating and interpreting web-based content. These technologies or "web standards" are designed to deliver the greatest benefits to the greatest number of web users.
Designing and building with these standards simplifies and lowers the cost of production, while delivering sites that are accessible to more people and Internet devices. As new Internet devices evolve in today’s market more and more sites will continue to be challenged and grow.
When building, designing and developing websites, they must comply with a set of standardised practises for doing so. This inevitably may affect the way many want or plan to develop a Website as many web standards can directly or indirectly affect its development or administration.
When a Website or Webpage complies with Web Standards, it means that the site or page consists of nearly valid HTML, CSS and Javascript. HTML itself must also meet certain specifications.
Designing and building with these standards simplifies and lowers the cost of production, while delivering sites that are accessible to more people and Internet devices. As new Internet devices evolve in today’s market more and more sites will continue to be challenged and grow.
When building, designing and developing websites, they must comply with a set of standardised practises for doing so. This inevitably may affect the way many want or plan to develop a Website as many web standards can directly or indirectly affect its development or administration.
When a Website or Webpage complies with Web Standards, it means that the site or page consists of nearly valid HTML, CSS and Javascript. HTML itself must also meet certain specifications.
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